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Privacy Policy

 

All information received by Citrus Ties is used entirely and only by us, except in cases where we use third-party agents to perform certain functions for us, such as credit card processing and delivering packages. Our company reserves the right to collect personal information, your address, e-mail address, telephone number, IP (Internet Protocol) address, domain name, browser type, operating system and other information, such as the website that referred you to us, the files you downloaded, the pages you visit and the dates/times of those visits. With your authorization, we may use this personal information to inform you about new products or special offers. We may need to share your personal information with third parties in limited circumstances. For example, we may release your personal information to third parties to perform services, such as advising you of our upcoming collections or products or processing credit card payments. However, such third parties are obligated to maintain the confidentiality of your personal information and are not authorized to use your personal information for any purpose other than providing those services.

We may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law, or if we reasonably believe that you have committed unlawful acts or acts that may endanger the health or safety of another user or the general public. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
When you visit this website & e-shop, this sets a cookie. You can choose not to have cookies delivered by this website & e-shop by changing your browser settings.

PURCHASE & RETURNS POLICY

1. ELIGIBILITY TO PURCHASE

To be able to purchase a product through this website:
i) you are required to provide personal information; ii) you warrant that the personal information you provide is both accurate and true; iii) you warrant that you are at least 18 years old; iv) you warrant that you are the holder of a valid credit/debit card.

2. PRICING

Prices shown on this website & e-shop are in Euro currency and are inclusive of Value Added Tax (VAT). The prices on this website & e-shop do not include delivery costs; such sum will be added to the total amount due upon completion of your order.

3. PAYMENT

Payment can be made by credit/debit card. Your card company may undertake a security check in order to confirm the identity of the person placing the order. In case your card company refuses or does not authorize the payment, we are not liable for any delay or even non-delivery.

4. DELIVERY OF PURCHASED ITEMS

The estimated time between purchase date and shipping date is 1-3 working days. Our delivery service is carried out via Hellenic Post registered mail for international shipments and via Hellenic Post registered mail within Greece. It is possible to track your order through Hellenic Post registered mail for international orders and through Hellenic Post registered mail for delivery in Greece. The email you will receive confirming your order will provide the relevant tracking number for each shipping service provider.
We are not responsible for any delay caused by relevant custom authorities.
You are required to check that the package is not damaged before receipt.
During sales time and shipping offers, there may be a slight delay.

5. TAX AND CUSTOMS

Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities. We have no control over possible additional charges or inspections.

6. RETURNS

Returns shall only be accepted within fourteen (14) working days if the product is received undamaged, in the original packaging. The cost of returning the product shall be borne by the purchaser. Please do not send your product back to us before contacting us at shop@citrusties.com and receiving an approval notification. After receiving the product, we will transfer the amount to your bank account within thirty (30) days. If you exchange the product for another one, shipping costs will be charged again and will be borne by you. If you receive a wrong product, a product containing a defect or an incorrectly delivered order, you must return the product or the order in an unused state to Citrus Ties within fourteen (14) days. In such a case, Citrus Ties will pay the return costs.
You should check the products before using them. Used products cannot be returned.

All legal disputes arising out of or in connection with purchasing through this website & e-shop shall be governed exclusively by Greek law (EU law) and shall be subject to the competent authority of the courts of Athens, Greece.

The full trade name of the company is “Patlamazoglou Eustratios Dimitrios”.

We reserve the right to change our privacy policy at any time. Changes to this privacy policy will be posted on this Section.[/vc_column_text][/vc_column][/vc_row]